The Michelin Euro Assist application supports road transport professionals.
It allows customers registered in the Michelin Euro Assist program to trigger troubleshooting in the event of a pneumatic incident on a heavy goods vehicle from their smartphone. The necessary position and data are collected and transmitted to MEA to optimize intervention times. The application also allows you to receive messages from Michelin Euro Assist and geolocate useful services nearby: tire distributors, service stations, ticket distributors, etc.
3 types of profiles are possible:
• Drivers authorized to trigger troubleshooting without authorization from their operating manager
• The drivers that can trigger troubleshooting but with a validation loop by the operating manager
• Operating managers authorized to validate intervention requests
Functioning :
1. The application geolocates the driver and asks him if necessary to validate his position
2. The application allows you to quickly and specifically describe the incident and send all the useful data to the assistance teams of Michelin Euro Assist who will quickly organize troubleshooting
3. Depending on the validation method chosen, an authorization request will be automatically sent to the telephone manager telephone by describing the conditions and nature of the incident.
4. The assistance teams of Michelin Euro Assist then make every effort to leave the vehicle as soon as possible and informs you of the time of arrival of the convenience store.
To save time, they are advisable to fill the user profile. This profile can be informed manually or with the help of a specific QR code provided by the Michelin Euro Assist sales teams.
The Michelin Euro Assist application allows you to locate the driver with precision and ensure quality information without language barrier everywhere in Europe (subject to GSM coverage by your operator)
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